Question 1

What is EcomBrain?

Accepted Answer

EcomBrain is an AI ecommerce team inside one web app. It checks your store and ads, brings in the right specialist, prepares the work, and asks before anything external changes.

Question 2

Is EcomBrain one chatbot?

Accepted Answer

No. EcomBrain routes work to specialist AI employees for areas such as store operations, profit, ads, lifecycle, inventory, support, and creative. They can work with human teammates in the same channels.

Question 3

What can I connect today?

Accepted Answer

Shopify and Meta Ads are launch-enabled today. More connectors are mapped and will be added progressively.

Question 4

Does EcomBrain make changes by itself?

Accepted Answer

External writes wait for the permissions and approval rules you set. EcomBrain can diagnose, draft, prepare, and route work before you approve it.

Question 5

Is there a free plan?

Accepted Answer

There is no permanent Free plan. New accounts can try Pro for $0 for 7 days with a payment method, then the subscription renews unless cancelled.

Question 6

Can I pay yearly?

Accepted Answer

Yes. Yearly billing saves 15%. The pricing page shows the monthly equivalent and the total charged each year.

Question 7

Can I change plans later?

Accepted Answer

Yes. You can change capacity as your store, usage, and team grow.

Question 8

What is included in the trial?

Accepted Answer

The 7-day trial gives you Pro access. After authentication, EcomBrain guides you to connect Shopify and run the first evidence-backed store check.

Question 9

Is my store data private?

Accepted Answer

Connections are encrypted and permissions are scoped. Your private store or customer data is not used to train public AI models.

Question 10

What happens when I connect Shopify?

Accepted Answer

EcomBrain starts with verified store data, stays read-only while it learns the situation, and prepares a clear next action with the evidence behind it.

Question 11

Can my team work with the AI employees?

Accepted Answer

Yes. Human teammates and AI employees can work in the same channels. Mention a specialist and EcomBrain routes the scoped job while preserving the conversation context.

Question 12

Who is responsible for each job?

Accepted Answer

Each job has one accountable AI specialist with a scoped role, its own working context, proof requirements, and clear handoff rules.

Question 13

What happens before a change goes live?

Accepted Answer

EcomBrain shows the proposed action and the reason behind it. Approval-gated actions wait until an authorized teammate approves them.

Question 14

Can I set limits?

Accepted Answer

Yes. Your plan and workspace controls determine permissions, roles, budgets, approval requirements, and who can authorize external changes.

Question 15

Where do I ask for help?

Accepted Answer

Use the EcomBrain web app for product support, or contact support@ecombrain.io for account help.

Question 16

Is WhatsApp available?

Accepted Answer

WhatsApp is planned, but it is not presented as a live onboarding channel today. The current product experience runs in the EcomBrain web app.

Questions, answered.

Product

Plans & billing

Data & security

Approvals & safety

Support

Privacy choices